Frequently asked question

Most asked questions

• How can I find out if I already have a My GrandSki account?

  You will already have a My GrandSki account if: *You have made an online purchase at any time. *You have registered with the Grandvalira app. *You have signed in to the resort’s Wi-Fi network.

• How can I top up my Season pass?

  

   

  1. Enter the middle digits of the WTP code from the last active pass you used.
  2. During the purchase, select the products, attach the documentation, and choose “Top up now”. Make sure the code matches your pass.
  3. If you don’t have the pass, contact us through the web form or request a new one.