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Frequently asked question

Category

How do I access the resort’s Wi-Fi?

At Grandvalira, unlimited Wi-Fi is provided free of charge for all visitors with a valid pass for the 2023-2024 season, for the duration of their pass. To access the resort Wi-Fi on a mobile device, tablet or PC, you will need to connect to the Grandvalira Wi-Fi network.
When is the resort expected to open?

The planned opening date for the 2023/202 season is 1 December, weather and snow conditions permitting.
What discounts and/or benefits am I entitled to with my season pass?

With a season pass, you obtain a 10% discount on services at Grandvalira and the Ordino Arcalís and Pal Arinsal resorts (lessons,
What is the booking reference code?

It is a six-digit alphanumeric code that identifies your booking. You will find it on your service voucher and you can use it to identify your booking when you contact us, while you are at the resort, or when communicating with the providers of the services included in your booking.
I want to pay for my season pass in instalments, what do I need to know?

Paying for your season pass in instalments allows you to spread the expense over three convenient payments, with no additional interest or cost.
What are the opening hours for the ticket offices to buy and/or pick up my passes?

Our ticket offices are open every day throughout the winter season from 8:45 am to 3:00 pm
What are the terms and conditions for cancellation?

Each service has its own specific cancellation policy, details of which can be found in the shopping cart or in the voucher for the service purchased.
Where are the schools located? Can I get there by car?

All of our sectors have a ski school. In Canillo, El Tarter and Soldeu are located on the higher parts of the mountain and are accessed by funicular or cable car. In the Grau Roig and Pas de la Casa sectors, the ski schools are located at the foot of the slopes.
Does the price of the lessons include the pass and equipment hire?

The price of the lessons does not include the pass or the equipment hire. We have offers that combine these options at a cheaper price.
My child has a Super 3 Club Card: are they entitled to any discounts?

We do not offer any discounts for Super 3 Club Card holders at present.

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Season

Language

Frequently asked question

How do I access the resort’s Wi-Fi?

When is the resort expected to open?

What discounts and/or benefits am I entitled to with my season pass?

What is the booking reference code?

I want to pay for my season pass in instalments, what do I need to know?

What are the opening hours for the ticket offices to buy and/or pick up my passes?

What are the terms and conditions for cancellation?

Where are the schools located? Can I get there by car?

Does the price of the lessons include the pass and equipment hire?

My child has a Super 3 Club Card: are they entitled to any discounts?

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