Frequently asked question

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Does Grandvalira have shops hiring ski and snowboard equipment?

No, however we do have a wide range of collaborating shops where you can book them in advance via our website.
Can I take my dog onto the slopes?

For safety reasons, the resort does not allow dogs to be taken onto the slopes under any circumstances.
Are there discounts on passes for large families?

No, but we have different family packages and offers. We recommend you visit our offers section.
Is it allowed to do the snowbike or snowscoot activity on tracks?

No, in our station the practice of this activity is not allowed..
Can I change the sector where I receive the Ski Pass Plus+?

During the online purchase, you can choose the Grandvalira or Ordino Arcalís sector where you wish to collect the Ski Pass Plus+. If you want to change the collection point, you will need to contact Grandvalira in a minimum of 72 hours by using our web form or by phone at +376 89 18 16 beforehand.
If I have an accident on the pistes, who should I call or where should I go for assistance?

We recommend you always carry a map of the ski resort with you, as it includes all of the emergency telephone numbers you may need or download the Safe365y application which should be used in the event of an emergency. If you don't have ei
Where can I park my camper van/motorhome at Grandvalira?

You can stay overnight free of charge in the Grau Roig and El Tarter sectors, but there are no facilities available. At El Tarter, parking is limited to 48 hours.
¿Mi hijo tiene menos de 2 años, puedo dejarlo en la guardería?

Solo la guardería de Grau Roig está habilitada dentro de estación para aceptar niños a partir de 1 año. En el sector de El Tarter y cerca de la entrada a este sector se encuentra la guardería Floquet de neu, ubicada en la carretera general, donde aceptan niños de 0-24 meses.
Can group lessons be started any day of the week?

No, group lessons for 3, 4 and 5 days begin on Mondays and 2-day group lessons begin on Saturdays.
What ski level should I choose when booking a lesson?

Although, once they have passed the level test with the instructors, the school divides students into skiing levels, there are some general criteria for their classification:

Beginners: Green Pistes

Level 1: Green and blue

Level 2: Blue and red

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Frequently asked question

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