In the event that the resort is unable to operate normally or safely due to atmospheric, weather or snow conditions, or other external circumstances, the facility’s operation and activities must be suspended. In this case, Grandvalira Resorts will provide the customer with compensation for the purchased product, in the form of a voucher which can be used on another day during the current season or, in some cases, the following season.
It is important to bear in mind that compensation is only provided for resort services, and ski and snowboard equipment hire. Accommodation or activities outside the resort are not included.
Ski pass
No action is required on your part. Simply keep your physical pass or a screenshot* of your Mobile Pass so you can use the compensation by skiing another day during the current season or the next one. On your next visit, go to a ticket office and your pass will be exchanged for one valid for that day. Please note that the new pass will be of the same type as the one originally purchased.
If your pass is an Andorra Pass, you can use it at any of the 3 resorts that are open.
If your pass is a Nord Pass and one of the 2 resorts is open (Ordino Arcalís or Pal Arinsal), you can enjoy your ski day today.
Take the screenshot of your Mobile Pass once your stay has ended; you will find the pass in the “expired” section of the app.
Ski lessons
Group lessons / snow garden / kids program / crèche: the corresponding lesson or crèche hours will be made up over the course of the rest of your stay, wherever possible. The school will let you know how the week’s classes will be organised. If you have not been able to make use of these hours before the end of your stay, go to the school and you will be given a voucher that enables you to use them the next time you visit, either during the current season, or the following season.
Individual lessons / top class: go to the school’s offices, or get in touch with Grandvalira Resorts, to confirm whether or not your lesson can be rescheduled for another date.
Dining options
If you have purchased menu tickets for eating at the slopes (Self-service / Express), you can keep those tickets and use them another day, during the current season or the following season.
Activities
Go to the activity center, or get in touch with Grandvalira Resorts, to reschedule your activity for another date during the current season.
Ski and snowboard equipment hire
On a day when the resort is closed, if you have already taken the equipment from the shop but have not used it, or if you have not yet taken any equipment, you can ask Grandvalira Resorts for a compensation voucher, which will allow you to use the service another day, during the current season or the following season.
