Questions about On Tracks

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Wifi

  • How do I access the resort’s Wi-Fi?

    Wi-Fi at Grandvalira is free for all guests. If you have a valid ski pass, you can enjoy unlimited Wi-Fi for as many days as your ski pass is valid. Register by filling in your personal details on the form that will open automatically on your device. Enter an email address to verify your account and the Wi-Fi code found on your ski pass. Once you’ve completed the registration process, you’ll have 60 minutes to verify your email address and start using the internet.

  • I don’t have a ski pass. Can I connect to Wi-Fi in any other way?

    Yes. All Wi-Fi areas at the resort offer a free 30-minute connection. Connect to «Grandvalira Resorts Wi-Fi» and, on the captive portal, select «Connect for free for 30 minutes». This allows you to manage your ski pass purchase or download the app. 

  • Which areas of the resort have Wi-Fi coverage?

    Wi-Fi is available in the main buildings and at the access points to the main lifts. Wi-Fi coverage is not available throughout the entire resort. For detailed information about Wi-Fi coverage points, please ask at the resort’s information points.

  • Can I use the same Wi-Fi Code on multiple devices at the same time?

    Yes. A Wi-Fi Code is linked to a single verified email address, but it allows up to 5 devices to be connected simultaneously using the same account.

  • What is the WiFi Code and where can I find it?

    The Wi-Fi Code is the code you need to register for the Wi-Fi network if you have a day or multi-day ski pass. It is printed on the front of your ski pass, next to the text «WiFi Code».

  • My Wi-Fi Code is not printed or is illegible.

    Go to any Grandvalira Resorts information point or ticket office. Our staff will be able to read your ski pass using Ski Solutions and print your Wi-Fi Code on paper. This applies to both season passes and day or multi-day ski passes.

Ski Storage

Material/clothing rental

  • Can I hire ski clothing?

    Although Grandvalira does not have its own hire shops, we recommend the following shops that do offer this service:

     

    VILADOMAT SHOPS:

    Santa Coloma - Intersport outdoor

    Soldeu - Hotel Park Piolets 

    Pas de la Casa (Building Saetde)

    Costa Rodona (Building Costa Rodona)

    Grau Roig (Parking Cubil)

    Encamp (Building Solanelles)

    Encamp (Building Funicamp)


    PIC NEGRE SHOPS:
    Encamp – Pic Negre 14

    Canillo - Pic Negre 9 (Cable car building )

    Soldeu - Pic Negre 8

    El Tarter – Pic Negre 4

    El Tarter - Hotel Llop Gris

    Pas de la Casa - Pic Negre 20

     

    SHUSSKI SHOPS:

    Encamp - Shusski 56

    Soldeu - Shusski 55

    Pas de la Casa – Rentaski 80

    Pas de la Casa – Rentaski 81

     

    NEU I RODA SHOP:

    Valle d'Incles (entry curve)

     

    MAKALU SHOPS:

    Escaldes - Engordany (next to the Hotel Panorama)

    Pas de la Casa 

    Nombre de URL Se-puede-alquilar-la-r

     

  • Which range of skis should I choose based on my level?

    Bronze Range
    · Level: Beginner or basic level.
    · Features: Skis shorter than the client's height; softer and more manoeuvrable, they forgive mistakes and make it easier to learn turns.
    · Ideal for people new to skiing.

    Silver Range
    · Level: Intermediate.
    · Features: Provides a balance between performance and control.
    · Ideal for skiers who already have some experience and are looking to improve their skiing level.

    Gold Range
    · Level: Advanced.
    · Features: These skis are more reactive and offer better performance in a variety of conditions.
    · Ideal for experienced and expert skiers looking for maximum technology and performance.

  • Does Grandvalira have shops where I can hire ski and snowboard equipment?
    No, it does not. However, we have a wide range of partner shops where you can hire equipment in advance through our website.

Photographs

  • My photo was taken on the slopes. How can I get a copy?

    To view and purchase photos, go to any of our shops in the same sector where the photo was taken. There, you will be able to view the photos and have them printed onto high-quality photo paper. You can also download photos online: visit our website for more information.