GUARANTEES OF YOUR SEASON SKI PASS

Ski guarantee

When does this apply? This will be applied to online purchases during the Early Booking and Promo Price sales period where the customer has skied fewer than five days by the date the resort closes. 
 
How does it work? The customer just has to pay for the days skied at the ticket office price (€52), and then the difference in the price paid for the Season Ski Pass will be refunded to the same credit card used to buy the pass. 
 
When can I request this? You can request this during the current season up to 11 April 2021. 

COVID-19 season guarantee

When does this apply? This will be applied in the event the resort has to close due to a new outbreak of COVID-19. 
 
How does it work? 
Purchase during the Early Booking period: In the event of not having used the pass, 100% of the amount paid will be refunded. If the customer has already used it, they will be refunded the amount paid according to their use of the Season Ski Pass and the month of closure. The percentage to be refunded according to the month of closure is as follows: December, 100%; January, 80%; February, 50%; March, 15%; April, 0%.  
 
Purchase during the Price Promo period: In the event of not having used the pass, the Ski Guarantee will be applied provided that the stated conditions are met. Please check. 
If the customer has already used the pass, they will be given a voucher to be exchanged for the 21-22 season as compensation, according to their use of the Season Ski Pass and the month the resort closes. The percentage to be refunded according to the month of closure is as follows: December, 100%; January, 80%; February, 50%; March, 15%; April, 0%.  
 
In the event the resort closes early, what percentage of the price will be refunded?
The percentage refunded will be calculated taking into account how much the Season Ski Pass has been used, counting the days skied valued at the day pass rate, and the amount paid for the Season Ski Pass. 
 
When is a Season Ski Pass considered to have been fully used?
Customers whose passes have been fully used will not be eligible for any compensation. The Non-Resident Season Ski Pass is considered to have been fully used after 13 or more days skied. The Resident Season Ski Pass is considered to have been fully used after seven or more days skied. For reduced passes, it will be calculated based on the amount paid and the days skied. 

Compensation policy

When does this apply? This will be applied in the event of an accident or illness that prevents the skier from continuing to ski. 
 
How does it work? A voucher will be issued as compensation, to be exchanged for the 21-22 season, according to the customer’s use of the Season Ski Pass during the current season.
 
What is the percentage refunded according to the days skied?
1 to 3 days skied: voucher for 100% compensation or application of the Ski Guarantee if the conditions are met. 
4 to 10 days skied: the days skied will be charged at the price of a day pass from the ticket office (€52). Voucher to compensate the difference between the amount paid for the Season Ski Pass and the day passes. 
11 to 13 days: voucher for 10% discount off the value of the 20-21 Season Ski Pass. 
More than 14 days skied: the Season Ski Pass is considered to have been fully used. 

Ski season insurance

What’s covered? This insurance covers you in the event of a skiing accident on the slopes. 
 
Where and when does it have to be taken out? The insurance must be taken out when the Season Ski Pass is purchased and/or before the first day of skiing. It will not be possible to take out insurance once the pass has been used. 
 
How much is it? The price is €55.  This insurance is not included in the Season Ski Pass rate or in any other guarantee for the 20-21 Season Ski Pass. 

For your interest ...

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