Return guarantee of your season ski pass

When does this apply? This will be applied to online purchases during the Early Booking and Promo Price sales period where the customer has skied fewer than five days by the date the resort closes.

In which type of season ski pass is this guarantee included? These conditions are valid for the non-resident and resident season pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied. This guarantee does not apply to extracurricular, university, accompanying and Mountain Pass ski passes.

How does it work? The customer just has to pay for the days skied at the ticket office price, and then the difference in the price paid for the season ski pass will be refunded to the same credit card used to buy the pass. In the case of having used the invitation, it will be considered as one day's skiing.

When can I request this? You can request this during the current season up to 21 April 2025.

When does this apply? This will be applied in the event of an accident, illness or forced closure of borders and/or the resort preventing further skiing.

In which type of ski pass is this guarantee included? These conditions are valid for the non-resident and resident season Pass. Grandvalira Resorts will consider the application of this guarantee to other season pass products depending on the type and days skied.  In the case of having used the invitation, it will be considered as one day's skiing.

How does it work? A voucher will be issued as compensation, to be exchanged for the next ski season, according to the customer’s use of the season ski pass during the current season.

In case you want to use the voucher in the Early Booking period, the purchase can be made from May 1, 2024 until June 30th, 2024 or while stocks last.

What is the percentage refunded according to the days skied?

1 to 3 days skied: voucher for 100% compensation or application of the refund guarantee if the conditions are met.

4 to 10 days skied: the days skied will be charged at the price of a day pass from the ticket office. Voucher to compensate the difference between the amount paid for the Season Ski Pass and the day passes.

11 to 12 days: voucher for 10% discount off the value of the next ski-pass season.

More than 13 days skied: the season ski pass is considered to have been fully used.

How long are they valid? The compensation vouchers are valid for two seasons.

Compensation will not be made in case of skiing days after the date of the report.

You can request this during the current season up to 21 April 2025.

What’s covered? This insurance covers you in the event of a skiing accident on the slopes. Summer season is excluded.

Where and when does it have to be taken out? The insurance must be taken out when the season ski pass is purchased and/or before the first day of skiing. It will not be possible to take out insurance once the pass has been used.

How much is it? The price is €62.  This insurance is not included in the season ski pass rate or in any other guarantee for the 2024-2025 season ski pass.