Where to pick up your passes
- Directly at your accommodation: If you have purchased at grandvalira.com and your booking includes accommodation, you will find your printed passes directly at the hotel when you arrive. To enjoy this service, you will have to book at least 24 hours in advance (business days).
Please remember that there is no delivery service on Sundays, and you will not be able to pick up your passes at the hotel for bookings where the first ski day is the same day as checking into the hotel. In those cases, you will have to pick up your passes at any of the ticket offices in the resort
- SMARTPOS Self-Vending Machines: These machines are located around all sectors of the resort. You can use them to print your passes and other services purchased at www.grandvalira.com or with other travel agencies. You can also buy any products and services you may need. You just have to use the QR reader to scan the code from your booking and follow the steps shown on the screen.
- Priority ticket office for bookings made on www.grandvalira.com: in the resort you’ll find exclusive priority ticket offices for customers who have purchased on www.grandvalira.com. You’ll minimise your wait time and get personalised service from our team.
- Participating hotels with printing service: If you have a booking made on www.grandvalira.com and you have not received your passes in your accommodation, find out if you are staying in one of Grandvalira's partner hotels, as you can print your passes and/or services directly in the hotel without having to go through the resort ticket offices. This service is not available for bookings made with other travel agents. If this applies to you, you need to go to a resort ticket office or use the SMARTPOS automated collection machines
SMARTPOS machine locations:
Illa Carlemany shopping center: Grandvalira stand
Canillo: Chairlift Building
El Tarter: Obac Building
Soldeu: Chairlift Building
Grau Roig: Ticket Offices
Pas de la Casa: Ticket Offices
COLLECTING YOUR SKI PASSES DURING THE CHRISTMAS HOLIDAYS