Season Pass Grandvalira 2021-22

1/ Discount for renewal:

Grandvalira rewards the loyalty of skiers that are already 2020-21 Season Ski Pass holders. 

10% discount by renewing the Season Pass during the Early Booking period (from June 15th to September 30th) and a 5% discount from October 1st 2021. This discount can be applied with the family discount. At the beginning of the purchase, it is not necessary to re-register as a new customer; you have to retrieve your e-mail address or ask for your password, in case you do not remember it in our web form.

Note: This does not apply to the Pedestrian, Freestyle, Alt Urgell/Cerdanya Season Ski Passes.

2/ Family discounts:

Benefits for families buying three or more Season Ski Passes. Discounts only applicable for spouses and direct descendants of the person making the purchase. The discount only applies from the third ski pass, provided that the first two are adult ’ski passes or junior.

Third family ski pass and subsequent: 25% discount.

Please note: This discount applies only to purchases made by a single pass holder in a single purchase. Grandvalira will not apply the family discount for purchases with different pass holders even though family conditions are met.

Note: This does not apply to the Pedestrian, Freestyle, Senior, Andorra residents (all parishes) and Sunday season ski passes.

3/ Paying in installments:

Paying in installments: The Grandvalira Season Ski Pass is paid for in three interest-free installments.

Application period for paying in installments: Only those purchasing online with a credit card between June 15^th, 2021 and December 8^th, 2021, (including both dates) may choose the option to pay in installments. Applicable to the total amount of the purchase.

Installment amounts:

For purchases in Early Booking sales period (June 15^th to September 30^th): An initial payment of 50% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 25% of the total purchase amount on September 30^th 2021; and a third payment for the remaining 25% of the total purchase price on November 30^th 2021. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.

For purchases in Promotional Price sales period (October 1th to December 8^th): An initial payment of 40% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 30% of the total purchase amount on January 3th 2022; and a third payment for the remaining 30% of the total purchase price on February 3th 2022. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.

Ordino Arcalís will charge the amounts directly to the bank account associated to the credit card used for the initial purchase. In the event of changing card during the season, payments will be charged to the last associated card. Note: rates are calculated based on the total amount of the purchase and no interest or additional costs will be applied. Please bear in mind that if your card expires, you lose it or you cancel it, you will have to get in touch with our Season Pass Department web form  as soon as possible to update your information; this way you will avoid having your Pass blocked and may continue skiing.

Warning: Grandvalira reserves the right to temporarily suspend Season Ski Passes of pass holders and other parties to the purchase if the corresponding installment is not paid on the due date. Furthermore, Grandvalira reserves the right not to reactivate these ski passes in the event of late payment. For further information see payment by installments conditions.

Please note: The Pick-up Point delivery option is not available where the electronic signature is not valid during the online purchase process for installment payments and for Ski Passes for Andorran residents.        

 All other pass collection points may be used (at all ticket offices after the resort opens, and at the Illa Carlemany stand).

Further information to our web form

4/ “Refund guarantee”:

Grandvalira guarantees skiing days for its 2021-22 Season Ski Pass customers. Customers who purchase a Season Ski Pass online prior to December 8^th, 2021 with a credit card who have skied less than five days prior to the closure of the resort will only pay for the days skied. 

Grandvalira promises to return the proportional part of the total amount of the Season Ski Pass. The days skied will be charged at the single day ski pass rate at the ticket offices (€56). Customers may request this benefit during the season and before April 18^th, 2022 by contacting  to our web form

To submit a request, customers must present their 2020-21 Season Ski Pass. Grandvalira will make the refund to the same credit card used in the initial purchase before May 28^th, 2022.

Example:

Adult Season Ski Pass: €685 (promotional price)

Days skied during the season: 4 days (4 is the maximum number of days that the "Refund guarantee" applies to)

4 days x €56 adult one day ski pass during high season= €224

Grandvalira will: refund the customer: €685- €224 = €461

Please note: This benefit is not valid for purchases made at ticket offices. In the event the customer has skied more than five days or if a refund request is related to an accident on the slopes, pregnancy or illness, Grandvalira will not provide a refund. However, there is an alternative compensation policy for the client. In the event more than five days are skied, a discount voucher will be issued valid for redemption in the following season. Contact to our web form to request the discount before April 18^th  2022.

If you have an annual pass, take into account the following information:

The season pass is the property of NEUS DEL PIRINEU S.A. (GRANDVALIRA)

The annual pass is personal and non-transferable.  It may be requested for verification by any person authorized as a Grandvalira employee.  Carrying a pass of which you are not the owner is considered a fraudulent act both by the carrier and the owner.  This act will result in the withdrawal and financial penalty by the carrier; if the penalty is not paid, the case will be handed over to the police.  For the season pass owner, the pass is immediately cancelled, without the possibility of a return.

Grandvalira also reserves the right to withdraw the pass due to behaviours within the resort that, according to resort personnel, are deemed to be inappropriate, and which endanger the safety of the facilities or integrity of other users.

Grandvalira is not responsible for refunding an annual pass due to adverse causes during the season.  Alternatively, and given the case, it agrees to consider possible suitable compensation for its clients in the following cases:

1) Loss or theft of the pass

Grandvalira reserves the right to issue, or not issue, a duplicate pass.  It will investigate each case individually.

To block your lost or stolen ski pass, please contact us to our web form or drop by any of our Grandvalira ticket offices.

Where Grandvalira authorises a replacement season pass, this will be issued directly at the ticket offices. Issue of a replacement pass involves an administration fee of €20 to be paid by the pass holder.

Grandvalira will not issue any invitation to ski during the process of authorizing a duplicate.  If the client wishes to ski, they must purchase a day pass at the ticket office, without obtaining any later refund by Grandvalira.

2) Not having the annual pass (example: left it at home)

Grandvalira will not issue any complimentary passes to clients who fail to present their Season Pass, for whatever the reason, at the time of issue. Should the client wish to ski, they must pay the applicable day pass rate at the ticket office (according to the RRP), or request a duplicate of their Season Pass (€20 per duplicate). Grandvalira will not subsequently refund any monies paid in either of these cases.

3) Refusing or not being able to present a COVID passport within the ski area in the event of a control

Grandvalira Resorts reserves the right to temporarily block an individual’s 2021 - 22 Season Ski Pass if they fail to present a COVID certificate when requested to do so by the resort’s security team whilst skiing in the ski area. Should this happen, they will need to contact the Season Ski Pass team via the online form.

Grandvalira Resorts reserves the right to withdraw a Season Ski Pass from any and all customers who cannot prove mandatory COVID certification or who refuse to take a rapid test to prove their immunity.

4) Accident / pregnancy / illness or various other causes

Grandvalira will not make any kind of cash refund where more than 5 skiing sessions have been undertaken. Grandvalira will not issue any type of refund, whatever the cause.  For this purpose we have ski insurance available for our clients, which they can take out at the time of purchasing the pass.  We recommend reading the coverage of the same to find out about possible supplements to be paid.

Grandvalira is committed to studying each case on an individual basis always once the ski pass is returned together with the corresponding medical certificate.

5) Confiscation of the season ski pass

Your Season Ski Pass is for personal use only and is non-transferable. If you lend your pass to someone else and they are discovered by security, the person using your pass will be fined. Additionally, the ski pass will be confiscated and revoked for the entirety of the 2021-22 ski season. If a Season Ski Pass is resold and discovered by Grandvalira staff, the pass will immediately be blocked and confiscated. Under no circumstances will said pass be returned to the original pass holder.

Regulation based on the Law relating to ski resorts and cable transport facilities from 9/11/2000.  Source: www.bopa.ad