1. CONDITIONS OF BENEFITS FOR GRANDVALIRA 2021-22 SEASON SKI PASS CUSTOMERS FOR ONLINE PURCHASES
1/ Discount for renewal:
Grandvalira rewards the loyalty of skiers that are already 2020-21 Season Ski Pass holders.
10% discount by renewing the Season Pass during the Early Booking period (from June 15th to September 30th) and a 5% discount from October 1st 2021. This discount can be applied with the family discount. At the beginning of the purchase, it is not necessary to re-register as a new customer; you have to retrieve your e-mail address or ask for your password, in case you do not remember it in our web form.
Note: This does not apply to the Pedestrian, Freestyle, Alt Urgell/Cerdanya Season Ski Passes.
2/ Family discounts:
Benefits for families buying three or more Season Ski Passes. Discounts only applicable for spouses and direct descendants of the person making the purchase. The discount only applies from the third ski pass, provided that the first two are adult ’ski passes or junior.
Third family ski pass and subsequent: 25% discount.
Please note: This discount applies only to purchases made by a single pass holder in a single purchase. Grandvalira will not apply the family discount for purchases with different pass holders even though family conditions are met.
Note: This does not apply to the Pedestrian, Freestyle, Senior, Andorra residents (all parishes) and Sunday season ski passes.
3/ Paying in installments:
Paying in installments: The Grandvalira Season Ski Pass is paid for in three interest-free installments.
Application period for paying in installments: Only those purchasing online with a credit card between June 15th, 2021 and December 8th, 2021, (including both dates) may choose the option to pay in installments. Applicable to the total amount of the purchase.
For purchases in Early Booking sales period (June 15th to September 30th): An initial payment of 50% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 25% of the total purchase amount on September 30th 2021; and a third payment for the remaining 25% of the total purchase price on November 30th 2021. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.
For purchases in Promotional Price sales period (October 1th to December 8th): An initial payment of 40% of the total purchase amount of the Season Ski Pass at the time the product is purchased online; a second payment of 30% of the total purchase amount on January 3th 2022; and a third payment for the remaining 30% of the total purchase price on February 3th 2022. Payment in instalments for the Season Ski Pass will be interest-free, provided that payments are made on time.
Ordino Arcalís will charge the amounts directly to the bank account associated to the credit card used for the initial purchase. In the event of changing card during the season, payments will be charged to the last associated card. Note: rates are calculated based on the total amount of the purchase and no interest or additional costs will be applied. Please bear in mind that if your card expires, you lose it or you cancel it, you will have to get in touch with our Season Pass Department web form as soon as possible to update your information; this way you will avoid having your Pass blocked and may continue skiing.
Warning: Grandvalira reserves the right to temporarily suspend Season Ski Passes of pass holders and other parties to the purchase if the corresponding installment is not paid on the due date. Furthermore, Grandvalira reserves the right not to reactivate these ski passes in the event of late payment. For further information see payment by installments conditions.
Please note: The Pick-up Point delivery option is not available where the electronic signature is not valid during the online purchase process for installment payments and for Ski Passes for Andorran residents.
All other pass collection points may be used (at all ticket offices after the resort opens, and at the Illa Carlemany stand).
Further information to our web form
4/ “Refund guarantee”:
Grandvalira guarantees skiing days for its 2021-22 Season Ski Pass customers. Customers who purchase a Season Ski Pass online prior to December 8th, 2021 with a credit card who have skied less than five days prior to the closure of the resort will only pay for the days skied.
Grandvalira promises to return the proportional part of the total amount of the Season Ski Pass. The days skied will be charged at the single day ski pass rate at the ticket offices (€56). Customers may request this benefit during the season and before April 18th, 2022 by contacting to our web form
To submit a request, customers must present their 2020-21 Season Ski Pass. Grandvalira will make the refund to the same credit card used in the initial purchase before May 28th, 2022.
Adult Season Ski Pass: €685 (promotional price)
Days skied during the season: 4 days (4 is the maximum number of days that the "Refund guarantee" applies to)
4 days x €56 adult one day ski pass during high season= €224
Grandvalira will: refund the customer: €685- €224 = €461
Please note: This benefit is not valid for purchases made at ticket offices. In the event the customer has skied more than five days or if a refund request is related to an accident on the slopes, pregnancy or illness, Grandvalira will not provide a refund. However, there is an alternative compensation policy for the client. In the event more than five days are skied, a discount voucher will be issued valid for redemption in the following season. Contact to our web form to request the discount before April 18th 2022.