1. CONDITIONS OF THE BENEFITS FOR 2022-23 ANDORRA PASS ONLINE PURCHASES
1/ Renewal discount:
Grandvalira Resorts rewards the loyalty of skiers that held the Grandvalira Resorts, Ski Andorra, Ordino Arcalís, Valls del Nord and Pal Arinsal 2021-22 Season Pass.
Skiers can enjoy a 5% discount when renewing their Season Pass in any of the sales periods for the 2022/23 Season Pass. This discount can be applied in addition to the family discount. When making the purchase, you do not need to register again as a new customer, just recover your email address or ask for your password through the same platform.
If you held a 2021-2022 Pal Arinsal, Valls del Nord/Pal Arinsal or Ski Andorra Season Pass, look for the series number printed on the back of the pass. Upon registering, enter this number when asked whether you are part of a group. Check Pal Arinsal and enter the corresponding number to obtain the 5% discount on the final price.. If you had a SKI ANDORRA pass, select the same group in order to get the renewal discount. In this case, you will need the Wi-Fi code to continue with the purchase, which you will find printed on the pass.
Note: This discount does not apply to season Andorra Pass Senior Gold +70 and Mountain Pass for the FAM members (Andorran mountaineering federation).
2/ Family discount:
Benefits for families that purchase three or more Andorra Pass season passes. Discounts only applicable for spouses and direct descendants of the person making the purchase. The discount only applies from the third ski pass onwards, provided that the first two are adult or junior ski passes.
Third and subsequent family ski passes: 25% discount.
Please note: This discount applies only to purchases made by a single pass holder in a single purchase. Grandvalira Resorts will not apply the family discount to purchases with different pass holders even when family conditions are met.
Note: This does not apply to Mountain Pass, Freestyle, Senior, Andorra Resident (all parishes) and Sunday season passes.
3/ Payment in instalments:
The Andorra Pass can be paid in three interest-free instalments, at no additional cost.
Application period for payment in instalments: Only those purchasing online with a credit card between 1st September 2022 and 8 December 2023 (both dates inclusive) may choose the option to pay in instalments. Applicable to the total amount of the purchase.
- For purchases in the Early Booking sales period (1st September to 30 September): An initial payment of 50% of the Season Pass’ total purchase amount will be made at the time it is purchased online; a second payment of 25% of the total purchase amount on 30 September 2022; and a third payment for the remaining 25% of the total purchase amount on 30 November 2022. The payment in instalments for the Season Pass is interest-free, provided that payments are made on time.
- For purchases in the Promotional Price sales period (1 October to 8 December): An initial payment of 40% of the Season Pass’ total purchase amount will be made at the time it is purchased online; a second payment of 30% of the total purchase amount on 3 January 2023; and a third payment for the remaining 30% of the total purchase amount on 3 February 2023. The payment in instalments for the Season Pass is interest-free, provided that payments are made on time.
Grandvalira Resorts will charge the instalments directly to the bank account associated with the credit card used for the initial purchase. In the event of changing card during the season, the instalments will be charged to the last associated card. Note: The instalments are calculated based on the total amount of the purchase and no interest or additional costs will be applied. Please keep in mind that if your card expires, is lost or is cancelled, you will have to get in touch with our Season Pass Department via the web form as soon as possible to update your information. This way, you will avoid having your pass blocked and you will be able to continue skiing.
Warning: Grandvalira Resorts reserves the right to temporarily suspend season passes of holders and/or other persons included in the purchase if the corresponding instalment is not paid on the due date. Furthermore, Grandvalira Resorts reserves the right to not reactivate these ski passes in the event of late payment. For further information, see the conditions of payment in instalments.
In the case of residents of Andorra (purchases made until 15 November), the instalment amounts will be established taking into account the generic sales periods.
Further information via our web form.
4/ Refund guarantee:
Grandvalira Resorts guarantees the skiing days of its 2022-23 Andorra Pass customers. Customers who purchase the Andorra Pass for the season online before 8 December 2022 with a credit card and who have skied less than five days prior to the closure of the resort will only pay for the days skied.
Grandvalira Resorts commits to refunding the proportional part of the Season Pass’ total amount. The days skied will be charged at the rate of a one-day ski pass at the ticket offices. Customers may request this benefit during the season and before 16 April 2023 through our web form.
Requests submitted after the abovementioned date will not be accepted even if they meet all the requirements. Grandvalira Resorts will make the refund to the same credit card used in the initial purchase before 26 May 2023.
Adult Season Pass: €820 (promotional price)
Days skied during the season: 4 days (the "Refund guarantee" will be applied to a maximum of 4 days)
4 days x €60 (adult one day ski pass during high season) = €240
Grandvalira Resorts will refund the customer: €820 - €240 = €580
Please note: This benefit is not valid for purchases made at ticket offices. Grandvalira Resorts will not provide a refund if the customer has skied more than five days or if a refund request is related to an accident on the slopes, pregnancy or illness. However, there is an alternative compensation policy for the customer. If you have skied less than five days, contact us via our web form before 16 April 2023 to process the compensation.