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Prevention measures against COVID-19

Health is our priority

Last update: 31 March 2022

Due to the evolution of the epidemiological situation regarding COVID-19, and in accordance with current legal stipulations, a COVID certificate is no longer compulsory in order to access ski resorts in Andorra: neither for skiing or to access ski lifts, restaurants, ski schools and other covered areas within the resort.

Anyway, Andorra’s ski resorts aim to ensure maximum safety for our clients and employees, and thereby enable the ski season to go ahead. We have developed a comprehensive set of measures designed to protect the health and safety of our clients, employees and the local population:

 

  • It is not necessary for customers to cover their faces when skiing or snowboarding down the slopes but it is recommended. 
  • No longer mandatory to wear a mask in enclosed spaces, buildings and common areas such as restaurants, schools, shops and ticket offices.

  • Customers are advised to book and make purchases online with accommodation at the grandvalira.com website. As well as guaranteeing the best price, all web purchases are covered by an official cancellation guarantee and a free refund.
  • We recommend using a Season Ski Pass or a Ski Pass Plus+ , both of which allow customers to go directly to the lift without having to go through the ticket offices.

  • A capacity limit is not set on the opened and ventilated lifts. 
  • 100% capacity is permitted in the closed lifts (cabins) subject to the regulations established by the Government of Andorra with regard to public transport at all times.
  • The cable cars and buildings are treated using a photocatalytic system with a long-lasting effect that eliminates viruses and bacteria from all surfaces. 

  • The cleaning and disinfection of common spaces is reinforced.
  • Air filtration systems are also be installed in the heating system air ducts.
  • There are hydroalcoholic gel dispensers in the cable car boarding areas as well as in resort buildings and restaurants.

 

  • The self-service system has therefore been improved, incorporating new sales machines and collection points for passes at the various access points to the resort.
  • Contactless and automatic cash machines for the payment with cash are recommended to avoid the staff having to handle cash

  • The use of paper maps and informative materials are minimised. The use of the Grandvalira and Ordino Arcalís Apps to stay informed and consult the slope map is advised. They work without having to be connected to the internet and include an audioguide.
  • Prior booking at the à la carte restaurants is also recommended. 

FREE CANCELLATION AND REFUND POLICY

If a customer with a booking is unable to visit Grandvalira Resorts due to COVID-19, even though the domain is open, they can cancel their booking at no cost, provided they give 24 hours’ notice. For accommodation packages, the customer should check the establishment’s cancellation policy of the reservation.

COVID-19 GUARANTEE

For reservations including accommodation, Grandvalira Resorts has an extensive list of hotels which have the COVID Guarantee with the aim of guaranteeing all customers a refund of the amount paid in their accommodation reservations, without any surcharges, in the following cases:

  • A ban on leaving the zone of origin imposed by the country of origin by means of a statement issued by a public institution or a duly accredited government source.
  •  A ban on entry into the country, officially decreed by the government of Andorra or other local authorities.
  •  Flight restrictions or the complete closure of airports in Spain or France. 

RESTAURANTS

Masks are no longer mandatory for access to restaurants. Hand sanitiser is available at the entrance of the premises and there are much more frequent cleaning and disinfection. Restaurant menus are in QR format to avoid paper handling.

It is recommended to reserve a table in advance in those restaurants with à la carte service through the Grandvalira and Ordino Arcalís app and the websites grandvalira.com and ordinoarcalis.com

COVID-19 PROTOCOL IN ANDORRA

You can check the evolution of COVID-19 in Andorra in real time and the applicable measures and protocols to ensure that your trip meets your expectations. You can also find out what to do if you fall ill in Andorra.

QUALITY SEALS OF BUREAU VERITAS AND OCA

Our priority is that the experience at Grandvalira and Ordino Arcalís this season is as fun and exciting as previous winters. We want you to escape enjoying the snow with the peace of mind that we have put all our efforts into ensuring that Grandvalira Resorts is a Covidien Ready space. For this reason all the measures applied to the station will be certified by the quality seals of Bureau Veritas and OCA.

 

For your interest ...

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