Frequently asked question

  • Grandvalira Grandvalira does not provide duplicate passes; however, you have the option to purchase lost-pass cover when you buy your pass. This option is only available from the ticket offices at the resort, and will give you a new pass free of charge if you lose the old one.
  • No, if you are not sure whether you will be able to use all the days, we recommend you buy daily passes or specific products such as the 5 days out of 7 pass, or the 7 days out of 10 pass, which can be used in a non-consecutive manner.
  • Yes, there is a pedestrian type pass for the Encamp, Canillo, Tarter and Soldeu sectors which includes two accesses and two returns on the same day. This will allow you to access our restaurants and some adventure activities, or simply enjoy the views.
  • Passes can be redeemed at any of our ticket offices for the 6 sectors of the resort or at our Express ticket offices, designed for collecting online purchases. These ticket offices are located in Illa Carlemany, Funicamp, El Tarter, Soldeu and Pas de la Casa. 
  • All of our ticket offices located at the foot of the slopes are open during the ski season from Monday to Sunday, from 8.45 am to 4 pm.
  • Passes can be bought through our website or at any of our ticket offices located at the entrances to the 6 sectors or at the Grandvalira stand located on the ground floor of Illa Carlemany mall.

     

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