Frequently asked question

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Are there any discounts available off the price of the Season Pass for members of different clubs?

If you are a member of Racc Master, you will be able to take advantage of a special price until December 1, 2018 when buying your pass online.
In which cases may Season Ski Passes be revoked?

Remember that your Season Ski Pass is for personal use only and is non-transferable. It is subject to the laws governing ski resorts and cableway installations (laws dated November 9, 2000, from the BOPA [Official Gazette of the Principality of Andorra] published December 6, 2000).
I am a Grandvalira Fanatic but I don't remember my details. What should I do?

You can access https://fanatics.grandvalira.com at any moment with your customer details. However, if you don't remember them, just select “I have forgotten my password” and we'll send you a new one.
Where can I pick up my invitation?

In order to pick up your invitation, go to the Season Pass purchasing page and go to the invitations section to apply, and you will be given an order number which you can then use at the ticket offices to pick up your free day pass.
How can I accede to the Wi-Fi of station?

The Grandvalira Wi-Fi is free without limits for all clients having a valid 2018-2019 Season Ski Pass.
What is an electronic signature?

The electronic signature is a legal concept equivalent to a handwritten signature whereby the buyer accepts the content of an electronic message through a valid electronic process. The electronic signature also ensures that the document signed is exactly the same as the original.
What if I have an accident? Can I apply the skiing guarantee?

If you have an accident, you need to let us know as soon as possible at https://www.grandvalira.com/en/contactgrandvalira-0 If you won't be able to ski again for the whole of the rest of the season, we'll evaluate the best way
Can I take out the skiing insurance once I've used the Season Pass?

Skiing insurance must be taken when the Season Pass is purchased, or at the latest, before the first time you ski. Once the Season Pass has been used insurance cannot be added to it. You can check the insurance details at www.creditassegurances.ad.
After how many days is my Season Pass the best value for money?

If you're a snow lover, the Season Pass is by far your best option. This season is expected to last 145 days with 21 weekends over which you can enjoy the 210 km of slopes in southern Europe's largest resort.
When can I request home delivery?

To request home delivery, you will need to purchase a Season Pass online before November 15, 2018 via the following link: https://fanatics.grandvalira.com/.

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Frequently asked question

Are there any discounts available off the price of the Season Pass for members of different clubs?

In which cases may Season Ski Passes be revoked?

I am a Grandvalira Fanatic but I don't remember my details. What should I do?

Where can I pick up my invitation?

How can I accede to the Wi-Fi of station?

What is an electronic signature?

What if I have an accident? Can I apply the skiing guarantee?

Can I take out the skiing insurance once I've used the Season Pass?

After how many days is my Season Pass the best value for money?

When can I request home delivery?

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BOOKING ONLINE

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Frequently asked question

Pages

Stay tuned to find out the latest news about Grandvalira

Discover everything you can do with My Grandvalira