Frequently asked question

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Can I find out about the weather forecast on the pistes, accesses, skiable kilometers, etc.?

Yes, this updated information can be found on our website.
Where can I check the condition of the roads for accessing Grandvalira?

The Government of Andorra has a website on which it publishes real-time information on road conditions: www.mobilitat.ad
Should I only book lessons at the ski school if I am a beginner?

No, our ski school is designed for all levels, even for skiers with an advanced level who wish to perfect their technique or try a different discipline.
As of what time can I use an afternoon pass?

The afternoon pass starts at 1 pm and it can be bought at the ticket offices as of 12.45 am.
Is it possible to return a multiple-day pass which has been partially used?

No, if you are not sure whether you will be able to use all the days, we recommend you buy daily passes or specific products such as the 5 days out of 7 pass, or the 7 days out of 10 pass, which can be used in a non-consecutive manner.
Where can I buy ski passes?

Passes can be bought through our website or at any of our ticket offices located at the entrances to the 6 sectors or at the Grandvalira stand located on the ground floor of Illa Carlemany mall.
Where can I pick up my invitation?

In order to pick up your invitation, go to the Season Pass purchasing page and go to the invitations section to apply, and you will be given an order number which you can then use at the ticket offices to pick up your free day pass.
I am a Grandvalira Fanatic but I don't remember my details. What should I do?

You can access https://fanatics.grandvalira.com at any moment with your customer details. However, if you don't remember them, just select “I have forgotten my password” and we'll send you a new one.
Can I take out the skiing insurance once I've used the Season Pass?

Skiing insurance must be taken when the Season Pass is purchased, or at the latest, before the first time you ski. Once the Season Pass has been used insurance cannot be added to it. You can check the insurance details at www.creditassegurances.ad.
Does the ski resort have lockers for storing skis?

Yes, you will find the ski lockers in the different sectors of Grandvalira. Please ask at any of our informations desks, where you will be provided with information on their location, characteristics and conditions of use.

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Frequently asked question

Can I find out about the weather forecast on the pistes, accesses, skiable kilometers, etc.?

Where can I check the condition of the roads for accessing Grandvalira?

Should I only book lessons at the ski school if I am a beginner?

As of what time can I use an afternoon pass?

Is it possible to return a multiple-day pass which has been partially used?

Where can I buy ski passes?

Where can I pick up my invitation?

I am a Grandvalira Fanatic but I don't remember my details. What should I do?

Can I take out the skiing insurance once I've used the Season Pass?

Does the ski resort have lockers for storing skis?

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