Frequently asked question

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If I have an accident on the pistes, who should I call or where should I go for assistance?

We recommend you always carry a map of the ski resort with you, as it includes all of the emergency telephone numbers you may need or download the Safe365y application which should be used in the event of an emergency. If you don't have ei
Does Grandvalira have shops hiring ski and snowboard equipment?

No, however we do have a wide range of collaborating shops where you can book them in advance via our website.
Can I take my dog onto the slopes?

For safety reasons, the resort does not allow dogs to be taken onto the slopes under any circumstances.
Are there discounts on passes for large families?

No, but we have different family packages and offers. We recommend you visit our offers section.
Where can I park my camper van/motorhome at Grandvalira?

You can stay overnight free of charge in the Grau Roig and El Tarter sectors, but there are no facilities available. At El Tarter, parking is limited to 48 hours.
¿Mi hijo tiene menos de 2 años, puedo dejarlo en la guardería?

Solo la guardería de Grau Roig está habilitada dentro de estación para aceptar niños a partir de 1 año. En el sector de El Tarter y cerca de la entrada a este sector se encuentra la guardería Floquet de neu, ubicada en la carretera general, donde aceptan niños de 0-24 meses.
Are there discounts on passes or special accesses for physically disabled people?

Yes, please consult the benefits and conditions on our website.
What are of the opening hours of the ticket offices selling passes?

All of our ticket offices located at the foot of the slopes are open during the ski season from Monday to Sunday, from 8.45 am to 4 pm.
Do I need a pass for the adventure activities?

In the El Tarter, Soldeu and Canillo sectors you must have a valid ski or pedestrian pass for the day on which you access the activities area. If you buy one of our offers packages, the ski pass is included.
Do I have to use a helmet?

It is not mandatory, but it is advisable, especially for children and teenagers. We also recommend adults use helmets as it increases their safety.

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Frequently asked question

If I have an accident on the pistes, who should I call or where should I go for assistance?

Does Grandvalira have shops hiring ski and snowboard equipment?

Can I take my dog onto the slopes?

Are there discounts on passes for large families?

Where can I park my camper van/motorhome at Grandvalira?

¿Mi hijo tiene menos de 2 años, puedo dejarlo en la guardería?

Are there discounts on passes or special accesses for physically disabled people?

What are of the opening hours of the ticket offices selling passes?

Do I need a pass for the adventure activities?

Do I have to use a helmet?

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