Frequently asked - Natura Pass
Why is a pass required for mountain skiing and snowshoeing?
This pass was born out of a need to regulate this discipline, as a result of the large influx of mountain skiers and snowshoers within the resorts’ skiable areas. In addition, it satisfies the new rules from the Government of Andorra, with a Regulation governing the requirements for practicing winter sports other than alpine skiing and cross-country skiing at ski resorts (BOPA number 141 from 02/12/2020).
The Natura Pass is valid for all the resorts within the country: Grandvalira, Ordino Arcalís and Vallnord – Pal Arinsal, and also Naturland. The Natura Pass is only required for mountain skiing and snowshoeing within the skiable areas of the ski resorts.
What does this pass include?
During winter, the Natura Pass gives you access to the 27 marked mountain skiing circuits at the resorts, and to areas of the skiable domain that are suitable for snowshoeing. It also allows you to use the 13 ski lifts designated by the resorts (with one return trip per day, per lift).
You also get benefits in summer, as you can make use of the indicated ski lifts designated by the resort, with one return trip per day per lift.
How much does the Natura Pass cost?
The Natura Season Pass costs €125 per person (one-off cost). It allows you access to go mountain skiing and snowshoeing on the circuits and the areas that are suitable for these activities, at the following resorts: Grandvalira, Ordino Arcalís, Vallnord – Pal Arinsal, and Naturland. It also gives you access to ski lifts during the winter and the summer. (Check which ski lifts are included).
If I only want to go for one day, what can I do?
The Natura Day Pass exists for this situation. This pass allows you to use the circuits and slopes that have been prepared by the resorts. The price of the day pass will be the same as the pedestrian pass product (€14 for Grandvalira, and €14 for Ordino Arcalís and €12 Vallnord - Pal Arinsal). This pass will be able to be purchased at the resorts’ ticket offices, or directly from the TVM machines located at the resort.
Where can I buy the pass?
The Natura Pass can be purchased in-person at Ski Andorra office, at the ticket office of Vallnord - Pal Arinsal and through the Ski Andorra website (www.skiandorra.ad). This pass will be on sale from 22/10/2021.
What are the requirements for getting this season pass?
All you need to do is present ID and a photograph when you make your purchase.
How do I collect the Natura Pass from the collection points?
If you are the pass holder, you will need to identify yourself at the collection point that you chose during the purchasing process.
If the person collecting the pass isn't the pass holder, proof of purchase must be presented at the time of collection.
If I have a cross-country skiing season pass, can I go mountain skiing at the resorts?
Yes. Those customers who have a cross-country skiing season pass (for the current season) are also permitted to go mountain skiing or do other winter sports in the skiable areas, as applicable to their pass. For example, if you have a Ski Andorra season pass, you will be able to go mountain skiing at all the cross-country skiing resorts in Andorra.
If you have a season pass, for example for Vallnord Pal - Arinsal or for Grandvalira, and you want to go mountain skiing or snowshoeing at a different resort from the one that is on your pass, you will need to get a Natura Day Pass (or a Natura Season Pass).
If the season hasn’t begun yet, can I go mountain skiing at the resorts without a Natura Pass?
Yes, you will be able to go mountain skiing at the ski resorts without having a Natura Pass, as long as the season hasn't begun. But it is important to remember that, although the resorts aren’t open to the public, the specific rules and recommendations for this must be followed.
- It is prohibited to bring dogs onto the slopes
- When ascending, the user must go up the right-hand side of the slope in single file.
- It is important that those engaged in the sport are aware of snowplows, other machines and resort vehicles that are working to prepare the slopes. The utmost caution and respect is required.
If my pass is lost or stolen, what should I do?
If your pass is lost or stolen, you can request a duplicate at the Ski Andorra offices. This will cost €20.
Can I be sanctioned for not carrying the pass?
If you are mountain skiing or snowshoeing within the concession area at one of these domains, you can be sanctioned if you don’t have your Natura Pass (day or season).
This sanction will NOT be issued by the police, but by the control team for the resort.
Police inspection and report.
As indicated in the Official Bulletin of the Principality of Andorra (BOPA number 141 from 02/12/2020), in reference to the Regulation of the requirements for winter sports other than alpine skiing and cross-country skiing at ski resorts.
Article 7. Inspection and control
The inspection and control of everything established in this Regulation is under the control of the relevant administrative body for cable transport and the agents of the Police Force.
Article 8. Infractions and sanctions
1. If any of the provisions and obligations established in this Regulation has not been complied with, the provisions corresponding to the regime of infractions, responsibilities and sanctions established in title VI of the Law relating to ski resorts and cable transport installations will apply.
2. In addition, non-compliance with any of the provisions and obligations established in this Regulation will mean that the operating company is able to deny access to the slopes and prohibit use of the facilities and movement on the slopes, in line with that which is established in article 33.2 of the Law relating to ski resorts and cable transport installations.
3. On the other hand, if the user is required to have a transport document allowing them to practise winter sports at the ski resort, as defined in article 27 of the Law relating to ski resorts and cable transport installations, the operating company can apply the provisions from article 30 of the same Law.
Is the pass necessary for mountain skiing outside the skiable areas?
No. The Natura Pass is only required when mountain skiing within the ski resorts.
Is a pass necessary when crossing the resort in order to access another route outside the skiable area?
Anyone who crosses the resort without using the routes indicated or the ski lifts that are accessible to them in order to get to another location outside the skiable domain will not need a pass.
Does a non-resident/tourist also need a pass?
The rules and laws are the same for everyone. A non-resident, or someone who is on holiday in the country, who wants to go mountain skiing or snowshoeing at the ski resorts in Andorra, must have the Natura Pass. In this instance, they will be able to get the day pass.
If the circuit is closed due to a lack of snow, will I be able to ascend via the slope?
If the circuits are closed due to a lack of snow, the resorts can mark routes on the alpine skiing slopes. It will be the user’s responsibility to check the alternative routes with the resort. In no instance will you be permitted to ascend a slope that has not been prepared for that purpose.
It must be remembered that, when ascending, if the route is on the slope, the user must go up the right-hand side of the slope, watching out for skiers coming down it at all times. If users are going up in a group, they must do so in single file.
What are the specific rules for mountain skiing in the ski resorts?
- You are only permitted to go mountain skiing on routes or suitable ski slopes, and at the times planned by the operating company.
- You must never use a closed slope. The indications in relation to the slopes must be respected.
- It is prohibited to bring dogs.
- Pedestrians and snowshoers are not allowed to walk on slopes or mountain skiing routes. There are specific circuits prepared for this.
- You are forbidden from skiing on ascent circuits marked as off-slope.
When can you go mountain skiing on the slopes?
- During the resort’s public opening hours (from 9 a.m. to 5 p.m.): on the specific mountain skiing routes and the slopes authorized by the resort.
- Outside the resort’s public opening hours (from 5:30 p.m. to 10 p.m.): there are resorts that schedule specific nighttime mountain skiing routes.
- From 10 p.m. to 7 a.m. it is prohibited to go mountain skiing, either ascending or descending, in the skiable areas.
- From 7 a.m. to 9 a.m., before the resort is open, mountain skiing is permitted, except on days when the PIDA (Avalanche Intervention Plan) is triggered as a result of the conditions.
It is necessary to find out from the resort about the opening hours and slopes that you can use, as well as any restrictions outside the public opening hours.
It is very important that those engaged in nighttime mountain skiing are conscious of the danger that snowploughs pose for their safety, and above all, the cables that support them.
Where can you find out about the mountain skiing circuits?
On the websites of each resort, and at the following links: