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If I have had an accident, what are the steps to follow to receive a compensation voucher for the 2022-23 season?

If you have an accident, you need to let us know as soon as possible via our web form. If you won't be able to ski again for the whole of the rest of the season, we'll evaluate the best way in which to compensate you.
When does this apply? This will be applied in the event of an accident or illness that prevents the skier from continuing to ski.
How does it work? A voucher will be issued as compensation, to be exchanged for the 2022-23 season, according to the customer’s use of the Season Ski Pass during the current season.
What is the percentage refunded according to the days skied?
1 to 3 days skied: voucher for 100% compensation or application of the Ski Guarantee if the conditions are met.
4 to 10 days skied: the days skied will be charged at the price of a day pass from the ticket office (€56). Voucher to compensate the difference between the amount paid for the Season Ski Pass and the day passes.
11 to 13 days: voucher for 10% discount off the value of the 2022-23 Season Ski Pass.
More than 14 days skied: the Season Ski Pass is considered to have been fully used.
Please remember that you also need to provide us with the corresponding medical reports as well as the Season Pass in order to complete the process. These conditions are only applicable to clients who have had an accident.
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