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What should I do if my pass is lost or stolen? Who should I contact?

If your Ski Pass Plus+ is lost or stolen at Grandvalira or Ordino Arcalís, please report the situation as soon as possible to the Ski Pass Plus+ customer service department by using our web form or by calling +376 89 18 16 to ensure your pass is not used fraudulently. You will then need to go to any of our resort ticket offices at Grandvalira or Ordino Arcalís where we will issue a replacement so you can carry on skiing.
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